Hotel service, why should I write these 3 real cases? In this content I talk about value

Original: Li Sheng

First case

I'm in family

Food in a very famous restaurant

This is a family

Famous restaurants on rise

The dishes are very good and have been opened from Zhengzhou to Beijing

Nevertheless

Comparison services make me feel incredible

I can't say there are discrepancies with my standard

I personally think that even base standard has a problem

One

Service concept

After waiter's request

I found myself still at "customer is God" level

It's far from Xibei and Haidilao

Second

Employees lie

Especially when we ask wait staff if there is an unserved dish

I was told that it had already been published

Result

The waiter walked past them and began to "check" out of doubt

I found out later

Checking is over if food is not served

Key point

I saw how this dish was served before, and then I took it away

This

I don't know why

However, what I see in my eyes is in my heart

Third

Only an extra employee

I bought it from their main store

After this happened

This is an elderly staff

fingers

I explained how to point and point, but I don't think it's necessary

During entire maintenance process

It's really not as good as their "dishes"

Even

Personally, I think main store of a direct action store is like this

I can't imagine service of other shops

What I understand

This could be a coincidence

However, good and bad service quality is inevitable

Second case

I lived

Mid-range boutique hotel

At registration

I asked administrator

What WIFI and password did waiter tell me

"Remember this"

I check in at front desk, it is very inconvenient to write down

At reception

There are no check-out and guest guests

I think

Maintenance staff can write WIFI and password on room card

Or make a note and write it down for guests, it's not that difficult

Sweep house

Mostly clean and tidy

This is bad. I don't need to talk, put your pajamas on bed

The cleaner didn't touch my pajamas

I want to change my pajamas, so I need to find them

You can only find it under your quilt

Even if you put it next to the pillow

Third case

At home

An old restaurant with over 100 years of history

The waiter was chatting in lobby while waiting for me to finish eating

Tell them

There are times when mixed vegetables are not served

The waiter said to come in 2 minutes, 2 minutes

I told her

When I eat

These waiters

But there is no sense in errors in work or inadequate service

I don't think there is anything

In it

When dish was served, they knew it was wrong

Deleting

I said

I want this dish, but they insist on removing it

Wait for it to be removed

Later

Put this dish again and say we ordered it

I was speechless then

This

There is a history, but no inheritance service. This is sadness of all today's guests

Hospitality today

Competition is everywhere, not just at entrance

Also expanding into hospitality

Guest

I will use my own experience to make my own judgment

Who is good and who is bad will have a "standard"

Therefore

Improving quality of service and helping customers

Improve customer service and satisfaction

This has become slogan hotel shouts every day

Can you provide guest convenience?

Do it better in detail

Hotel Manager Needed

Strengthen training and testing

Improve yourself at same time

Watch sensitivity of problem and find problem in time

One small improvement per day

While you are persistent and slow, employees will develop good habits

What do you know?

Five types of services in Kano model improved

In this way, key points of service improvement will be very clearly identified

Actually

Improving service is easy if you want to