Hotel management. You point out that other side has a problem. The other side thinks you are blaming. How to deal with it? I tell you

Original: Li Sheng

This question

I said yes

Two keywords: fact and opinion

Before

Let me tell you what is fact and what is opinion

Facts

refers to target

Description of what can be tested

Viewpoint

This is subjective perception

Therefore

You need to understand relationship between fact and opinion

Facts

This is point of view that provides support

bye

Opinions give facts meaning

Viewpoint

This is a highly concentrated and refined fact

If

If there is no opinion

Then facts by themselves are meaningless

But if

Without support facts opinions also inconclusive

I made it clear

What is a fact, what is an opinion, and what is relationship between them

Do you remember

Look at challenges we face in everyday communication

When you want to correct an employee's mistakes

You

Is this an opinion or a fact?

Is your fact a fact?

Is your opinion supported by facts?

Still

You're just expressing an opinion

No facts or opinions

Situation above

Other side

Hard to accept your correction

And your correction could easily be interpreted as an accusation by other party

How to fix me

You need to learn to distinguish facts from opinions

but not for distinction

To reach consensus with other side

Understand difference

Facts and opinions are not everything

This is a means, goal is to reach consensus with other side

I'll draw a brain map for you to understand

In following way:

When you

When you want to fix other side, think about what is output

How are you feeling

Let me come to this conclusion and make me want to correct other side

What is this?

This post made me feel so good

How to make it better

You must pass

After repeated reflection and deduction

Tell other person what facts you rely on

What opinions were received and what suggestions do you have

Clarifyingfacts and opinions

Use facts and opinions to build consensus

Hotel

Communication rules for middle managers

Challenge

Rapoport's Law

When communicating with employees, are you lecturing or talking?