The rules of hotel management and communication, rules of the island of Rapoport! What is Rapoport's Law?

Original: Li Sheng

What is

Rapoport's Law

Why do I want to ask this question?

From

My latest creation. I was talking about Rapoport's law

Many hotel managers

After initial promotion

The method of communication in management process is not suitable

Causes a lot of irritation

I sigh often.Communication how difficult

ConsensusHow difficult to achieve

Communication often involves two parties

Become complete opposite, turning conversation into a confrontation

It even becomes a war

Why is this happening?

Next: Let me tell you

Let me talk about concept of communication

For a set goal

Combine information, thoughts and emotions

The process of mutual transmission and consensus between individuals or groups

What is known through the concept

The goal of communication is to reach consensus

Then

What is consensus?

There are usually three types of consensus

Binding Consensus

Transactional consensus

True Consensus

Let me elaborate on this

About consensus. I use these three situations to speak

One,

Binding Consensus

Usually occurs between a supervisor and a subordinate

Because one side is in an absolutely strong state

The other side had to make concessions

On surface

See how employees obey your orders

And in fact there is no consensus

This is pseudo-consensus

This is often a error

Second

Transactional consensus

Chat with each other

Finally, I summed it up

You have an end line of interest, above two end interests

The two sides came to some kind of compromise

for reasons of interests.

This

Consensus on both sides to make concessions

In fact, there is still no consensus

Because yield is itself a store of knowledge or knowledge

No zoom

Both sides are still different in their hearts

This consensus is unstable, not long-term

Three,

True Consensus

In debates and conversations

Knowledge of both sides changed

When a change occurs

Part

Finding that one knowledge matches new knowledge of another

Get a cognitive boost

And this cognitive gain, shared by both parties, is consensus

This shows

What is consensus, how to understand what is consensus

Below

I'll tell you what it is

Rapoport's Law

Rapoport's rule

This communication is a process of enlightenment

that is

In process of communicating with other party

Let other side feel

This is a process

of his own change of his own knowledge step by step

That is, knowing

Rapoport's rule

Communication can achieve goal of .true consensus

I explain in four steps

Rapoport

One,

Before you want to refute other side's point of view

Very clear and bright

Repeat thoughts of other person impartially

Achieving this effect

After your retelling, your opponent will say in shower

Thank you

If only I could express myself like you right now

Second

You want each other

Make a list of points you agree with

First

Where I agree with you

Second

Where I agree with you

Third

Make this list as clear as possible

The quantity must be sufficient

Make other person feel like you're their alter ego

Three,

You must underline

How other person's perspective improved my understanding of problem

This

What did you learn from other person's point of view?

This is an expression of your cognitive augmentation

Do it

This can't be done with politeness

You must deeply understand other person's point of view

Required

Hearing other side's point of view

Significantly reconsider some of your views

Let other side be real

Feel what you learned from his point of view

These three steps are like a Go array

Set Hidden Target

The point of view you most disagree with, then surround it

When you want to eat a seed

It must be surrounded

If you can't surround this chess piece, it can run away at any moment

Fourth

Start explaining

If you disagree with other side

Let interlocutor feel that you are him

He is in a state of introspection

Your behavior

Unconsciously engage other party in a kind of introspection

Or

In a state of "self-talk", safflower also needs green leaves for support

What do you disagree with

Many of same views as you

This will be especially noticeable

Other side

Entering self-correction state

Now it's easy

Consensus has been reached, this consensus is a kind of cognitive increment

What I said: Rapoport's law

First three steps

Retell-Agree-Inspire

Actually

Pull two people who are talking to each other to conference table and sit facing each other

in my head

No more right and wrong

Instead

Make feelings and emotions of other side more important

More value links to others

Both

Set to same channel

It's easy

Received same signal,

The consensus you want to reach becomes a process of knowing yourself