Hotel SOP is difficult to implement Why? What steps do I need to go through? let me tell you

Original: Li Sheng

First

Implement hotel standard procedures

What is most important thing to implement an SOP?

Hotel

Staff are different

Please note that working content standards also vary

So

SOP related to training is required

Especially for newly opened hotels

This includes open hotels

Training alone is not enough

Practical action required

What about creating an SOP? What it is?

here

Let me tell you

Let's first understand what is an SOP?

SOP

Full title: Standard Operating Procedure

Abbreviation: SOP

SOP

Standard Operating Procedure

Specify to understand

Related to standard operating procedures and requirements for an incident

And describe in a single format

Used to guide and standardize daily work

The essence of SOP

To quantify details

Simply put

SOP

This is key control in program

Refining and quantifying

Hotel

During SOP implementation

It is very important how to implement SOP

Often things go wrong or cause customer complaints

Standard hotel rules are poorly implemented

How best to implementSOP

I have come to a conclusion

Five Effective Steps

First

Depending on hotel

Design a SOP file for a specific situation

Design process

Involve key executives and employees

It's easy to understand and implement

Especially

Need to quantify SOP process nodes

Otherwise, there will be no specific implementation standards

Second

Based

Developed SOP file

Training and testing

Study and exam

Not once or twice

While there are new employees

Due to SOP

Mistakes in work for unknown reasons

Learning cannot be stopped

Third

Concrete implementation

In progress

Again

Optimize and improve SOP file according to actual situation

Especially

Cumbersome and unreasonable steps or content

Needs to be reduced or optimized

Fourth

Good training results

Last

Integrate pinned results into job responsibilities and root

In position

The conditions of work in responsibility should be explained

What SOPs do you need to know for this position?

Fifth

Key nodes of SOP process

Continuous quantification

Quantitative indicators and requirements

Using system to limit or evaluate

What to do after completion

If completion is poor quality, it must be done in accordance with system or evaluationenkoy

Many times

Employees make mistakes when doing SOPs

The main problem is that staff is not qualified

If

If employees are good at SOPs

Probability of error will be very low

So

Educating business skills of employees is a long-term endeavor

Perhaps you will

This often happens

When a problem occurs

When senior leaders question and criticize subordinates

An employee said he was offended

That's because I'm sloppy or inattentive

This

An answer can be forgiven

But behind

Prospectively reveal problem of "unskilled business" of employees

Question these questions

Like

When I was in school, because of my slovenliness

or lack of concentration

And I answered exam question incorrectly

The logic is same. Not familiar enough

So

While developing or writing an SOP

Allow employees to hold this position

Participate

It's not just a matter of understanding

Also

A deeper level is achieved through understanding

Give him a deep understanding of specific content

Add

Special hands-on training

This will quickly improve skills of employees

Also

Hotel managers should pay close attention to one point

All SOPs should be flexible

When a hotel issues an SOP

Required

Always keep perfection and optimization in mind

Let SOP be flexible enough

It's smart here

To better meet needs and personal habits of customers