Original: Li Sheng What is an OTA hotel. This is a targeted solution for hotels Three main points of sale: View, view, pay Now there are people. Dedicated Hotels provide OTA training or work as OTA agents Today Let me tell you abo...
Original: Li Sheng Maslow This is American psychologist Abraham Maslow He was in 1943 Wrote book "The Theory of Human Motivation" A book is a human need, like a ladder from low to high Divided into five levels by level Accordingly...
Original: Li Sheng Contact hotel managers or I often ask everyone a question during training Enterprises are good too Be it a hotel, should it be a system or a process? There are only two answers One is system, other is process T...
Original: Li Sheng I have seen many of you I was stunned by my colleagues at hotel It can You think people will make things difficult for you Main Reality People just want to do a good job, and you're holding them back There are p...
Original: Li Sheng Hotel From experience to satisfaction From satisfaction to loyalty In such a progressive process What the hotel most wants to achieve is guest satisfaction If hotel More loyal customers This means more than jus...
Original: Li Sheng Business Choose right action. Management is about doing right thing Hotel operations and management This concept belongs to two different categories The difference between them is mainly manifested in following ...
Original: Li Sheng Measured by hotel GOP What is being measured? measured A very important indicator for hotel operators Because Differences in conceptual and definitional understanding This will prompt Misunderstanding and confl...
Original: Li Sheng I said hotel every stay The freshest There's nothing like a scrolling brand commercial They He often appears on electronic screens in various public places As well as a TV in guest room, a familiar soundtrack a...
Original: Li Sheng The success of hotel There must be rules Find this template At least it won't cause you to make strategic mistakes I set this rule This is called "Hotel Success Model". It's more straightforward and simple What ...
Original: Li Sheng I'm leaving hotel I used to think I will never be a good hotel employee Because I'm too independent, too picky and a good boy who doesn't like to be obedient and I hate everyone who wants to change me But three ...