Hotel: Relationship between process management and system What's going on? let me tell you

Original: Li Sheng

Contact hotel managers or

I often ask everyone a question during training

Enterprises are good too

Be it a hotel, should it be a system or a process?

There are only two answers

One is system, other is process

The answer is that there is a process first

Actually

The experience of many people shows that there is a system first

Why?

Since there is no process, anyone can work

However

You often make mistakes

Or fill in gaps in managing managers

The system is implemented

here

Many workflows are not rendered

Process hidden

It is often easier to document system

In process of managing a hotel

It's easy to have two problems

Operating staff often make mistakes

The second one is interior of hotel

Interagency disputes often occur

Although hotel has many systems in place

But problem continues to occur

This applies to processes and systems

Hotels have SOPs

But problem still occurs

For this, managers need to think about right process (SOP)

Fast

Simple and handy attribute issues to consider as well

How system came about

Do not engage in training and advertising

Is leader a role model?

Relationship between process and system

Like a river

Process

River regimes - dikes on both banks

In this process, special attention is paid to dredging of river

The system focuses on strengthening dams

System often

Rules for locals

There are no very strict up and down flows between systems

Or hierarchical relationships

This is a systematic process

There is a dependency between processes

There is uplink and downlink between processes at same level

Simultaneously

The system is a guarantee for smooth implementation of process

Process and system

As main method of hotel management

They often exist at same time, sometimes they convert each other

When system is specific to each stage of business

This can also be called a process

When process is presented in form of guidelines and controls

And promote it in hotel management

That is, institutionalization of process, which can also be called a system

If you want to hack

The core between internal departments of hotel

Reducing phenomenon of shifting responsibility and trifles

It is better to design and compile interdepartmental processes

Take over core business

Important cross-sector

Work presented as a process

The reuse system guarantees a smooth process

I can

The following five steps are recommended

First

Make collaborative relationships between processes, especially between departments

Second

Make a process checklist

Clarify who is responsible for process and determine priority

Third

The Process Control Department coordinates preparation of process

Step 4

Compilation process, auxiliary system,

Please try again after workshop

Fifth

Perfect optimization

Preaching and teaching

A performance evaluation compiled in official implementation document can be carried out if necessary

Related to

There are many processes and systems

Miscellaneous questionsabout hotels will be different

So

The goal will be different, but remember

Whatever

Which hotel has which problems

My suggestion

Rise to level of hotel as a whole

Need

Customer Oriented, Business Oriented

Design and compile your own hotel process