Under normal circumstances, July and August are peak season for hotels, especially in areas with tourist resources. After end of peak season, many hotels immediately move into off-season. How to boost off-season occupancy is some...
Due to growing characteristics of experiential consumption, term "lifestyle" has become increasingly used by hotel employees in recent years. Numerous active attempts have enriched and strengthened original product of hotel, but w...
Among today's hotel employees there is an outstanding phenomenon - "dumbbell" personnel structure. "Old at top" (one end of a dumbbell) refers to senior hotel staff such as room department; "small at bottom" (one end of a dumbbell...
The front office of a hotel is not only front office service, room reservation and cash register, but also more important work, reflecting value of front office service. Thus, when personnel changes occur and disagreements arise ...
Forging relationships is like doing hotel marketing. You must establish a relationship with other party. As relationship changes, you get closer and closer and finally get married. Hotel marketing is about creating consumption. W...
There is a reality to think of as a hotel. Why do high-speed trains and bullet trains run so fast today? There are three main reasons: one is design and kinetic energy of front, second is connection and energy of each car's own m...
At Wendy's Hotel believes that there are still many aspects that need to be optimized and changed. For example: WIFE FIRST Wendy suggested that more convenient better, it's best not to log in with a password, notify guests upon ch...
Let's start with phenomenon of hotel management. What is essence of hotel management problems? Where are main problems? Who is root cause of problem? First, ultra vires command is norm This is very common in hotels, especially ow...
When we see that employees are dissatisfied with results of implementation, as a rule, we will definitely criticize or criticize or ... but in spite of everything, results of implementation have been established, time has passed, ...
When building and operating a hotel membership system, Wendy believes that most important thing is design of system, whether it is comprehensive, whether implementation and follow-up issues are clearly considered, and whether core...
