A must-read classic for hotel managers, first-hand internal files revealing five principles of Marriott's success.
15 Jul, 2023

A must-read classic for hotel managers, first-hand internal files revealing five principles of Marriott's success.

Chapter 3 All for One, One for All Collecting and collaborating is just beginning, persistence is progress, and working together is success. Henry Ford, American industrialist Many of examples I have given demonstrate that all Ma...

Hotel management: about key point (case sharing)
14 Jul, 2023

Hotel management: about key point (case sharing)

I once drank tea and brewed tea on a tea cart, when brewing, I poured out first brewed water and heard sound of running water below. The lower chute, which contains water, is not audible until it is cleaned. After thorough cleanin...

Haberdashery|The system masters
14 Jul, 2023

Haberdashery|The system masters "6 effective methods" of hotel management, and employees will always love working in hotel!

The job of running a hotel is same as any other management job. First you need to manage people well, and then manage good things. As people often say, first be human, then do something. In managerial work, it is difficult to man...

Improve hotel management and ensure customer convenience and satisfaction
13 Jul, 2023

Improve hotel management and ensure customer convenience and satisfaction

A recent incident involving a hotel in Kaohsiung City, Taiwan Province has sparked a lot of controversy. The woman found blood on sheet after leaving hotel and thought it was not her blood. Although hotel issued relevant certifica...

How does hotel serve guests to make them happy? Various guest service details are different
13 Jul, 2023

How does hotel serve guests to make them happy? Various guest service details are different

When you open a hotel or guest house, do you really know how to serve guests? In fact, different customers have different service details. If you want to serve and satisfy customers well, you must learn to "treat differently." The...

Do you choose large bottles or small bottles for hotel toiletries? What is more economical?
12 Jul, 2023

Do you choose large bottles or small bottles for hotel toiletries? What is more economical?

With rise of hotels, more and more attention is paid to choice of toiletries. There are four main types of toiletries commonly purchased: shampoo, conditioner, shower gel, body lotion, and some also have hand sanitizer and soap. T...

Share some hotel secrets
11 Jul, 2023

Share some hotel secrets

I had a chat with a maid friend who had worked at hotel for five years. She said that hotel rooms looked clean but were actually very dirty. So, today I will write an article about unknown secret of hotel 1. Before you check in, y...

Are adult foods safe in hotels?
10 Jul, 2023

Are adult foods safe in hotels?

Many couples who don't live together choose a hotel when they're in love, especially some love hotels that are at forefront of many couples' choices. When you usually stay at a hotel, you will find that many hotels have condoms. S...

Measures to manage the procurement of raw materials and other items for hotels
09 Jul, 2023

Measures to manage the procurement of raw materials and other items for hotels

Article 1 The chef and hotel manager must propose a procurement plan in accordance with banquet booking form and refer to kitchen equipment and production plan. Article 2 The catering department of hotel sends purchasing plan to ...

Rules for disposal of items left by hotel guests
09 Jul, 2023

Rules for disposal of items left by hotel guests

Article 1 Within hotel, no matter where employees find any leftover items, they must hand them over to main support team as soon as possible. Article 2. After receiving lost items, hotel's general service department must register...