Original: Li Sheng
Hotel conglomerate
After determining control mode
Next, how to do it
There are many ways to select at level of a particular operation
Hotel group
According to your control mode
United hotel group
Choosing a development strategy and specific goals
At a specific operational level
It is necessary to understand and improve functions of group headquarters
Then
Start choosing following 7 control methods
First
Trust control
At beginning of hotel group
This is best way
First, boss feels at ease
Secondly, travel manager is more familiar with headquarters
I also have a better understanding of HQ norms and practices
This is more in line with HQ regulations
Let group headquarters intent succeed
If headquarters of hotel group
Not very systematic and normative
Then
Submitted general manager must be capable
Regulate some aspects of store management
You can not only increase occupancy of market
You also need to manage border in store
Otherwise
After HQ releases system and specification
Conflicts in store will be highlighted
Second
Reporting engine management
I'm using data
Management of hotel group head office
Write some practical report specifications
These characteristics
A necessary tool for establishing informational links with stores
For example:
Monthly report (personal and shop)
Monthly operational meeting
Weekly report (personal and shop)
Regular meeting minutes, etc.
required here
The form and requirements for report are regulated by headquarters of hotel group
Third
Plan Check
According to annual budget
Headquarters allocates target budget to each store
Each store
According to your market conditions and stores
The situation is broken down by months
I refer to this control action as process control
Based on results of process management
Headquarters to assess normal state of store management
here
Requires a set of dynamic indicators that are constantly adjusted
Always adjust your "running posture"
Planning in progress
Changes in market
Completing store budget plan
Has some influence
So
Head Office Marketing Department Required
For store market in each region
Have clear understanding and judgment
At least information should be symmetrical
Fourth
Control system control
This is mainly related to
According to specific requirements of hotel group
Perform multilateral authorization and decentralization
This is constant drawing of "red lines" in many aspects
I have personal experience
When hotel group standardized and streamlined process
The assistant asked me
Say that this process is too complicated
I told her
We've never experienced this before
I don't know whole process and result
So
We can be tricky at first. Don't look for loopholes
Then optimize and simplify
Later
Let many hotel owners and their managers
We all understand why this is being done. Only then can we do it better
Management of hotel group headquarters
The system should start with a strategic goal (budget plan)
Organizational management (division of labor)
Process management (collaboration)
Standard system
Up to personnel and financial management
This will work better
Fifth
Cost control
I did this to help one
Information construction of a hotel group
First I start with public access
Let all assertions go to OA
Because
At that time, method of control was financial control
All expenses are control lines
However
Shops within allowed "red line" can drive on their own
The financial department of hotel group will conduct a single check and verification
Financial
Change in financial software at time
Last
I'm using UFIDA version
Transparent procurement management can be achieved
Actually
Cost Control is a hotel conglomerate
Just a way to achieve financial control
Sixth
Control results
This is mainly reflected
Store headquarters and department heads
About monthly income and income at end of year
Each month is result of a process. The end of year is overall result
In terms of managing and monitoring results at end of year
Group HQ needs an indicator
Group of stores
Not only total number of stores is related to this indicator
Entire store
Also associated with this indicator
Group Headquarters Departments
The person in charge is also linked to group's overall performance
So
This will be very important when setting budget targets
This is a big premise
Seventh
Supervision and audit control
Dang Hotel Group
After decentralization and authorization
Hotel Group Headquarters Should Strengthen Oversight and Audit
For example:
Group Headquarters established a joint inspection team
Regularly check your paVarious centralized departments of store
And generate final summary report
To manage violations
Standard stores
Criticize and respond to relevant system
Warning and punishment of owner
This is a very important point
This must be store owner
Not a store party
Otherwise
Levels of organizational governance can be confusing
If it's not too serious, but also start with store manager
Hotel conglomerate
There are many ways to manage
Provided that this corresponds to real situation of hotel headquarters
As long as it can play a role in control
Last
The ability to effectively achieve strategic goals of hotel group
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