Original: Li Sheng
Hotel
Frequently demonstrating his abilities on a network platform
Get
4.9 points for customer reputation - very good
But never
A hotel can promise to maintain a maximum rating of 5.0
in world
There is no hotel that can satisfy customers 100%
Even if there is
Customers are very loyal and love hotel
Sometimes there will be unsatisfactory slots
Dissatisfaction with hotel stay
How clients usually get rid of these emotions
There are publications on Internet
A tip for everyone on how to complain about a hotel and how to make most ruthless complaint
Guest
What are you dissatisfied with?
First
The most important point. Expertise
Take out your phone and take a photo
What do you not like?
As far as possible
Take a picture of your dissatisfaction from different angles
The next step is to contact platform's customer support
Tell him about your situation
Send a request
Number swaps, room upgrades, unconditional refunds, etc.
Typically, platform will deal with you at this time
Reasonable handling
Waiting time will be a little longer, just wait patiently
If it's a chain hotel
Call national unified customer service number to answer complaints
200 words of praise
A bad review with pictures doesn't really fit
By popularity of smartphones
All
The photo is available anytime, anywhere
Or video to record scene around you
There are screenshots of chats and call recordings
No one can escape
Ears and eyes everywhere
If hotel
Ignore customer requirements and don't solve them
Guest
He will provide media with available evidence
Social Platform
The type of organization that can attract attention of a hotel
Pending use
Public opinion puts pressure on hotel
I'm telling you. Actually
Large hotels and hotel chains have their own PR teams
Admit your mistakes, don't panic if you're right
And
These days people who eat melons are becoming more and more rational
Everyone knows that "melon" can fly for a short time
The truth is not clear
Not one-way pressure
I hope hotel is wrong
It's all just for
Explain hotel mistakes, don't threaten hotel chips
Call your supervisor to see me
First or
Contact platform customer support...
Doesn't matter
You are not satisfied with what support team tells you
Let him find boss
Until you recover economic losses owed
If it is located on territory of hotel
Must be their manager
A duty manager is also available
I'll explain to you
Otherwise, refuse to pay room fee and other consumption
The first line of hotel
Junior staff
Typically, no reduced commissions or entitlements to freebies or upgrades
For
There will be no requests from guest other than an apology
Any compensation options available
Most clis think soents
Want to receive financial compensation
Skip line employees to move to a higher position
The leader with most authority is most effective method
Actually
This is an ordinary employee who can only follow rules
No space available for permissions
Instead
The supervisor on duty may not have frontline experience
They
Seeing that guests are making a lot of trouble in order to quickly resolve incident
Don't hesitate to leave frontline
Ignore rules and regulations
Wave your big hand to "pay for it"
From now on, guests are familiar
An unspoken rule: if you cause trouble, find a leader and leader will pay you more
So
When a hotel receives complaints
There should be a professional complaints mechanism
Delegate appropriately to employees
Improve effectiveness of training in dealing with complaints
We must follow principle of unity from top to bottom
Report to management
First
The hotel is managed by business sector
Call your local Industry and Commerce Office to file a complaint
This complaint is a review
So, one shot, one accurate
Second
Small hotels are run by a health management committee
Yes
114 Referral to Local Health Management Board for Complaint
There will be fines, registration and recall
Third
Fire Alert Hotline 96119
Common hotel fire extinguisher
There may be one or two that have exceeded expected usage period
So you understand
Fourth
Hotline for consumer complaints and messages 12315 and National Internet Platform
Added to end of post
Even if people are not local
Calling and reporting can resolve issue
What problem to solve
Negotiations with hotel seem to have failed
I still want to pick bones out of eggs
If there are no problems with hotel service
How about hygiene in hotel?
Fire protection in a hotel
No matter what problem is, you have to find something before you give up
Nevertheless
There are not so many difficult clients
But it should also alert all departments of hotel
Think every detail well in your daily work
Name
The most effective trump card
Complaints are most effective
It's all face to face
Once you check out and leave, they can hide it
As a result, your losses cannot be reasonably compensated
Although
I understand that buyers are concerned that their rights and interests will not be protected after leaving andfrom store
Complaints are not allowed
But it's not recommended to make scenes in person
Offers
When a problem cannot be solved immediately
Or when customer is in a hurry to leave store
Hotel side
Responsible person and client leave each other contact information
And agree on a deadline for solving problem
For further action and communication
This will help guests
Even though complaint message is written from customer's point of view
But it also reminds us of hospitality business
Complex problems that arise in everyday work
Inform guests
The hotel won't let them suffer
The client who always complains unreasonably
The hotel won't always let him use it
Related
Online posts. Tip guests how to complain to hotel most ruthless method, how do you deal with it
Working with hotel culture: how to do it?
how to keep hotel guests
How to reward loyal hotel guests
How do professional hotel managers deal with cultural rejection?
How to make guests love your hotel
Characteristics of VUCA. Now. How to deal with hoteliers
How to make a hotel OTA work well How to increase attendance? I teach you...
Why three needs and comparisons of hotel guests have nothing to do with redemption or price...
How does hotel serve guests to make them happy? Various guest service details are different