Original: Li Sheng
My personal understanding
This is also consumer demand that everyone has accumulated over a certain period of time
At some point in time
Batch release
In other words, it is a squeezing of concentrated consumption
Now is darkest hour
Uncertainty comes with it
For
For hotels Survival is main strategy
Because
Different degrees of masking factors in different regions
Differences in understanding of policy and its application
This will change appearance of market
From November 10
Until today, I was on a business trip
Helped many hotels optimize their organization
Including wage system, design performance evaluation system
When I found out that ordered train was cancelled
I have carefully read following reasons for service management requirements
Seen here
Relevant policies in different regions control market liquidity
This is flow of market
So
Market recovery, market recovery
Don't move and do right thing
I think in a general direction
You can start with things like altruism, flexibility and empowerment
Altruistic
Since hotel
This is convenient for customers
Yes
Benefits for current and future guests
Even if your hotel is currently on pre-sale
It should be
Based on price concessions
However
Even so, pre-selling may not be effective
Maybe it's because client doesn't trust you
The hotel may not be able to contact guests
Maybe target client is inaccurate
The discount may not be strong enough
Perhaps customer thinks that after purchase he has a lot of uncertainty
Agility
I take it literally
There are two meanings, one of which is understanding market
Understanding needs. Understanding possibilities
Second, speed of execution or ability to exploit opportunities
Based on current market situation
Market liquidity is limited. The market will take time to recover
Then hotel in addition to presale
External activities such as takeaway
Nothing important?
Empowering
I think
The most important thing at moment
Is it possible to deal with people in hotel
Especially management team
What about major business opportunities?
What about leadership
Can you use this time to improve yourself?
Because only doing it well
After market recovery
Your hotel can do better
Just to fit in with current "good times"
I'll clarify
Hotels available in
Positioning, Business, Organization, Talent and Human Resources
Understand and discuss other aspects
Change layout. Targeted optimization and improvement
For example, business
External refers to pto buyer - this is market
Internal refers to regulations and management details
The main task of marketing department is traffic
This is conversion, this is unit price for customer, this is compound bid
The core of control department
Business is about organizational efficiency, effectiveness, coordination, motivation, etc.
So
I think
It's time for hotel to improve itself
Key
As a hotel owner
or
This is how general manager sees current hotel
How to predict tomorrow's market recovery
Continuous
Spend time that can benefit complaints
Still
Don't waste endless possibilities of future associated with present "good years"
I could
Some "stand and talk without back pain"
My opinion
Doing right thing
More valuable than complaining and helplessness
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