Original: Li Sheng
These years
Many hotel employees feel emotional
Hotels are getting better
However
Many new stores still opening
Good objects are still few
Major brand developers
Online and offline
Still constantly looking for and developing new resources
Although
Since 2019
Affected by epidemic
However
An increase against trend seems "impressive"
On market
There is no shortage of outstanding people, but you may not know it
Me
Experience hotel all year round
Occupancy has exceeded 120%
In Sanya
I also met operators of serviced apartments after 90s
manages 4 stores
Annual occupancy reaches 110%
Seen here
Too tired, your hotel should be worse
I recommend
From following 8 items
Choose what needs to be improved in your hotel
One,
Good working atmosphere
Main
This is corporate culture of hotel
In other words, what hotel stands for
What is right?
What's wrong?
The whole team
Think about things in one channel
Work, collaborate with each other, etc.
here
Especially owner or general manager of hotel
Personal values orientation
This directly affects your daily work
Hidden influence on others
Reach hotel slowly
The general working atmosphere has a very big impact
Second
The right manager
I give one
I have seen real cases
Resort marketing manager asked me
Now I'm very confused
The reason is that newly appointed general manager asked him to give a performance appraisal
Salary
A system of rewards and punishments has been developed, at same time promotion planning is required
Product package promotion
Let him run front office department
Judging by this real phenomenon
This CEO is not suitable
There may be other reasons for labor shortage
I said
He has three main jobs
First, drainage work
Direct guests to hotel
Second
Serve customers well, especially large ones.
Third
Marketing Team Management
I suggest he contact CEO
Give him a position
Simultaneously
Responsibilities and specific scope of work should be clarified
At least distinguish between major and minor in your work
This case description
How important it is for a hotel to find right manager
Like a senior
Must understand organization management
Unable to connect to minimal organization
Division of labor and organizational principles are not clear
Three,
Short-sightedness and wealth of owner (investor)
This is a matter of opinion
Judging by his vision and field of activity
Does this hotel have a future?
Short-term profit or long-term commitment
This is very important
Many times I took "horse" and lost at chess
Fourth
Creating and positioning
This
Many times with operators and hotel managers
It doesn't matter
The big problem is that I didn't participate in early positioning and preparation
This is usually done by hotel investors
If
Large deviation in positioning
Especially location and class
This will directly affect hotel's profit margins in future
If this aspect is serious
Rely only on experience and managers
Very difficult to change result
Sometimes this is not possible
Five,
Actually partisan practice
Tight schedule
I'm always in a hurry to get to work
This will cause a rush to open
If team is not mature enough
Then it's all about putting out fire
The longer this goes on, worse problem
This will directly create problems for team
Customer satisfaction goes up and down, and work is uneven. Performance is unstable
Especially
Many owners are not very professional
Too much interference in work of CEO
Don't cut off ideas and methods of CEO
If general manager is less systematic
Such a hotel will definitely look like a partisan
Frequent changes, low internal efficiency, constant loss of efficiency
Six
Missing system method
Sure
I see three things
One of them is that hotel SOPs do not form a closed loop
Separate
Second
There is no marketing system, and even customer management is incomplete
For example:
Information about system and training to work with clients by agreement
Working well is hard, membership system will be even worse
Insufficient system
I can't even sell cards for long and store value
Third, management system is imperfect
From organizational management to interdepartmental process management
Formulate and standardize
Salary and performance appraisal do not form a closed cycle
Give me a metaphor
For example:
Order this case
The front is front, guest room is guest room
Catering is catering, marketing is marketing
Missing total fee file
Seven
The product does not match price
Simply put, it's cost-effective
One more step - value perceived by customers
Not as much as hotel thinks I'm worth
Let me tell you
There is a successful example worth studying abroad
Xiaomi offline store
After approval of Xiaomi products
Its profitability is beyond doubt
You will definitely feel that Xiaomi things are not only easy to use
And it's cheap
If available
A hotel can achieve same value for money as Xiaomi
His work will not be difficult or tedious
Especially pressure of market competition
Eight
Poor learning ability
This is quite obvious, as is whole industry
There are several reasons
First, it is willingness of practitioners to learn
Second
High level of hotel awareness
Third
The hotel does not want to invest in solving problem
Fourth
Social problems, five - lack of personal development goals
I have serviced many hotels
These hotels
One of characteristics is that hotel is ready
Invest in training
So overall work is still very good
In today's hotel
People and investors face inevitable
Improve your team's ability to learn
Because market and customers change
Your competitors are improving too
If
I worked behind closed doors or didn't pay attention to training
The train of time will fly by unnoticed
Where you are not in car
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