Communication. Why we should pay attention to 28th law. The success or failure of people, as well as gains and losses, are related to 28th law.

Original: Li Sheng

Communication

It's not just about getting message across

Also convey emotions

Achieving psychology and feeling

Communicating Feelings

In addition

People only speak clearly

It's not enough to be clear

In middle of a speech

Also contains many emotions and experiences

To put it right

Empathic communication skills

"The Law of Twenty-Eight" in Communication

In communication

The Law of Twenty-Eight

means influence

Factors contributing 80% of effect

Only yes

Psychological feelings and sensations, which make up 20% of all communication

Visible

Psychological communication

Can have a significant impact on overall communication effect

This is related to psychoeconomics

The so-called psychoeconomics

This

The price of a product is determined by supply and demand

Not only quality inherent in product

Quality is value

and

This is largely due to psychological emotions of people

For example

Financial investment

There is a law of psychology - law of confirmation

The more people think about promotions

There will be ups and downs

This will definitely happen soon

This is also called pending validation

But this expectation is justified

The truth is often opposite

People should do opposite

So

When everyone thinks stocks will rise

Better not buy

Instead of throwing

When everyone thinks stocks will fall

Better buy

Like Buffett said

I want to be afraid when others go crazy

When everyone is afraid, I will go crazy

2. How to become a communication master

Influence

The most important thing about communication barriers

Factors include psychology, emotions, attitudes and feelings

Relate to communication

There is a very important offer

First deal with mood, and then with deed

So

A good communicator knows how to express his emotions

I feel very well-mannered

Owned

Good mental attitude and necessary communication skills

Usually

Be able to develop empathy

The ability to communicate effectively

Expression

and can be very good

These people who listen are said to have high emotional intelligence quotient (EQ)

Emotional Intelligence Quotient (EQ)

Emotional Intelligence Quotient (EQ) includes four abilities to manage emotions

Accordingly:

First

Know your emotions

Second

Control your emotions

Third

Understanding emotions of others

Fourth

Influence or control emotions of others

Carnegie

Was explored a hundred years ago

Influence

DefiningIQ is not a factor in a person's success

This is an equalizer

Characteristics of workplace of people with high EQ

High EQ people

Can usually take care of other people's psychological feelings

Understanding mental state of others

And be able to make relevant recommendations

High EQ

Don't just know yourself

Control yourself

And he can communicate with himself

Meet others

Capable of influencing psychology and emotions of others

In particular

High EQ workplace characteristics include

First

Participating employees are happy

Second

Everyone does everything as efficiently as possible

Third

Everyone can reflect self-esteem

Fourth

High adaptability to changing conditions

Fifth

Share information and knowledge about new technologies

Sixth

Promote dignity and worth of individual

So in workplace

Constantly enjoy your work

happy

Promote dignity and worth of individual

Create a high EQ workplace

People want

Become a high EQ person in workplace

You can work hard on following areas

First

Listen, listen

Find common ground by listening to information

Look for common ground while maintaining differences

Second

Motivate each other

Motivate not only each other, but also yourself

Third

Encourage learning

Let's learn together and succeed together

Fourth

Maintain positive emotions and overcome barriers to action

Applying an equalizer in conversation

In communication

People should pay attention to use of equalizer

Waiting and psychological preparation

Don't focus on yourself

Pay attention to main points while listening

Listen to overtones

Show sincerity in communication and courage to take responsibility

No position specified

keep calm

No halo effect

Don't jump to conclusions

Don't interrupt when other person is talking

Pay attention when replying and leaving feedback to other party

Know how to choose appropriate feedback method

Communication trend management

Leading Positive Conversation Topics

Ask more questions

Take initiative

Use more questions to make sense

To study real needs of other side

And meet real needs of other side

At same time, pay attention to address and courtesy

It's a good joke

Use people's sense of humor

Empathic communication skills

Three ways to develop empathy

1. Complete self-awareness

A person with full self-awareness

Know who you are

What do you want

What are values ​​and benefits?

At same time, be aware of your weaknesses and shortcomings

He feels safe

Comfortable, tolerant, trusting, capable

I also have strength to let go of my emotions

Values ​​and beliefs

Patient attention to others

Listen and empathize with others

Try to look at problem from other side's point of view

Feel emotions, thoughts, movements of machine, and needs

Full self-awareness

This is basis for developing empathy

The reason lies in a person with full self-awareness

Will not be easily overwhelmed by performance of other party

For example, my inner weakness

Inferiority

Inadequate and hostile

Absolutely not

When someone is talking, I can't listen at all

And it won't

The other side should take care

Using anger to hurt each other while escorting

Always pay attention and dive into each other's heart

2. Be curious

Curiosity

Sometimes referred to as spirit of exploration

That is, explore more possibilities of things

This

The opposite is persistent and one-sided

For example

When your boss calls you to office

I was scolded for no reason

Currently

You can have a lot of guesswork in your head

The boss is sick

I did something wrong

The boss's family is going through a divorce

I'm bored

Often we

Think about opportunity

Begin to act impulsively when emotions are overwhelming

Think

If boss is sick, he will get angry

I feel like I can't stay anymore

Impulsive resignation

The thought "I did something wrong"

Self-pity, anxiety and self-flagellation

Be curious

Think about it

Is there another possibility?

Or ask a question

Boss

You lost your temper today

What's going on?

Thus

This may encourage other party to reflect on their own behavior

Second

Can find out which of possibilities is correct

Let's get closer to truth

As in previous example

The man said with a smile

I'm divorced

Let's get curious

I'm interested

Why are you smiling?

I'm divorced

3. Confirm if necessary

A person with full self-awareness

Skip

After a curious question

He has already spoken to other side

Expression, behavior, emotions, motivation

Good understanding of logic of thinking

Achievable

Deep empathy

Sure

The situation is difficult

Or when self-understanding is not enough

We

There is another important skill, which is called

Confirm

Still same previous example

Looking at you, smiling and saying you're divorced

It must be a relief. Right?

Common situation

Many people meet

grimacing

After

All kinds of bad thoughts often arise in my heart

For example, other side doesn't like me

What did I do wrong

Often even simplest

The other party is unhappy

I don't feel it

It is impossible to give other side help and warmth they need

Which

The reason is mainly due to fragility of heart

Glass heart

This is incomplete self-awareness

Sure

Currently available

Confirm

Such skills to test your own ideas

For example

Ask other person directly

Look at your unhappy face

Did I do something wrong?